Euro Motorworks

There are slightly less than a million auto repair shops in Indianapolis. How do you pick the one right for you? The potential for fraud and scams is very real, but keep in mind that most repair places are above board and not taking advantage of you. Here’s some helpful tips to consider when shopping for a repair facility.

If your vehicle is still under factory warranty, simply return it to any new car dealer for free repair, as long as the part being repaired is covered by the warranty. Once the warranty is expired, you do not have to return to the dealer for any repairs. (It’s best to use the dealers during the warranty period, as most manufacturers will not pay for repairs by an unauthorized, non-dealer repair shop.) Simply take your car to the place of your choosing. These tips will help you pick the right place.

Generally speaking, independent facilities are less expensive than dealer-owned shops. They come in many varieties, usually categorized by their specialty: mufflers/exhaust, tires, alignments, brakes, transmissions, air conditioning, electrical, and even retailers, like PepBoys or other auto part sales places with actual technicians. New dealerships may have the latest training and tools, but there is little to no direct contact with the technician. The independent shop is much more personable, as you typically deal with the tech from start to finish.

Independent auto repair shops in Indianapolis tend to be smaller, family-owned operations. The expertise of the technicians is often broader than a tech at a dealer, since the indie guys work on a wide range of vehicles. Some have access to the latest tools for diagnostics, but others don’t. You can still trust these smaller service stations to handle most minor repairs. The kind to avoid is the kind with no one talking about them, with no regard for the business’ approval rating, with no repeat customers. These places are looking for the next sucker to scam. Typically, they haven’t been around for long and are located in high traffic areas, like near interstates, in order to lure visitors into their trap. They only care about making a quick buck. They use scare tactics and upsell parts and services. They use high pressure to get you to agree on major repairs. They have no affiliation with service organizations like AAA, ASE, local chamber of commerce, or local repair shop organization. Money goes into the pocket of the owner, instead of into research and develop. If they can’t even offer a minimal guarantee on their work, stay away at all costs.

Go to a facility recommended by friends or family. Build a relationship with any of the smaller auto repair shops in Indianapolis; one that will last. Don’t base your decision on price or pretty advertising. Familiarize yourself with the Motorist Assurance Program Standards of Service. The shop you choose should live by these. Always get a written quote on price of service. The final bill should be no more than 120% of this amount. The estimate should also include all parts and labor charges. If you doubt, ask for your old parts back. If you need to dispute, start with the boss, then the BBB, and, only if necessary, call a lawyer. And, if you pay with a credit card, you can dispute the charges when that bill comes in the mail.